Privacy Policy | 7spins Casino

Information we may collect

The information handled by an online casino can vary depending on how you use the website, the services you request and the checks that may be required. We only seek information that is reasonably relevant to operating the service, meeting applicable obligations, protecting players and maintaining a secure platform. Information may be collected directly from you, automatically when you use the website, or from trusted providers involved in verification, payments, security and compliance.

Account and identity details

When you register or manage an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and records of communications with support. We may also handle information needed to confirm that you are eligible to use the service. If identity or age verification is required, you may be asked to provide verification documents or other information that helps confirm your identity.

Payment and transaction information

We may handle records relating to deposits, withdrawals, winnings, account balances and other transactions. Payment providers may process sensitive payment details directly, while the website may receive limited information needed to confirm and record a transaction. We may also keep information about transaction status, payment method, failed payments, reversals and related support enquiries.

Technical, device and usage information

When you visit or use the website, technical information may be collected, including your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring website and information about how you interact with the service. This information can help us operate the website, identify faults, understand usage and detect unusual or potentially harmful activity.

How we use information

Personal information is used for clear business, service, security and legal purposes. The exact use depends on the type of information and your relationship with the website. Common purposes include setting up and administering your account, providing casino services, processing transactions and responding to your questions.

To create, maintain and secure your player account.
To confirm identity, age and eligibility where checks are required.
To process deposits, withdrawals and other account transactions.
To carry out fraud prevention, security monitoring and responsible risk checks.
To investigate unusual activity, payment problems, account misuse or suspected breaches of the website’s terms.
To provide customer support, respond to requests and keep records of relevant communications.
To improve website performance, functionality, content and user experience.
To meet legal, regulatory, tax, accounting, reporting and other compliance obligations.
To send service messages, account notifications and other communications needed to administer your account.
To send marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.

Where information is used for marketing, you can choose to stop receiving promotional messages. Stopping marketing does not usually stop essential service communications, such as security notices, transaction updates, account messages or information about changes that affect your use of the website.

Lawful and necessary handling

Information may be handled where it is needed to provide a service you request, to comply with an applicable obligation, to protect the website and its users, or for legitimate operational purposes. Where consent is used, you may withdraw that consent as described in the section on your privacy choices. Withdrawal does not affect processing already carried out before the withdrawal.

Sharing, security and retention

We may share relevant information with service providers and professional partners that help operate the website. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support platforms, security providers and advisers. Information is shared only as reasonably needed for the relevant service, protection or obligation. Providers may be required to handle information securely and only for authorised purposes.

Information may also be disclosed where this is necessary to investigate suspected fraud, unlawful activity, security incidents or breaches of the website’s terms, or where disclosure is required or permitted by an applicable legal process. We do not intend to sell personal information as a standalone product. If business operations change, information may be handled as part of a restructuring, transfer or similar business event, subject to appropriate privacy requirements.

Keeping information secure

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Safeguards may include access controls, secure systems, monitoring, authentication procedures and staff or provider requirements. No website, online account or method of transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, reporting and record keeping. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. The length of time can depend on the type of record and the reason it was collected. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Cookies and similar technologies

The website may use cookies and similar technologies to make the service work, remember preferences, support account functions, improve performance, understand website usage and help protect against suspicious activity. Cookies are small data files stored on your device by your browser. Some may be necessary for core features, while others may support analytics, personalisation or marketing activities.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block future cookies or receive a notification before a cookie is stored. If you block or remove necessary cookies, some parts of the website may not operate as intended, and you may need to enter preferences or login details again. Cookie settings do not necessarily remove information that has already been collected for a lawful operational or security purpose.

The website may also use server logs, pixels, tags or comparable tools to understand whether pages and messages are working correctly. These tools may collect technical or usage information rather than the content of your password or payment details. Their use is intended to support the operation, security and improvement of the website.

Your privacy choices and how to contact us

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. You can ask to access your information, request correction of information that is inaccurate or incomplete, ask for deletion of your information, or withdraw consent to marketing communications. You may also ask questions about how your information is handled or raise a privacy concern.

To exercise these rights or make a data request, email support@7spinscasino.best. Please explain your request clearly and provide enough information for us to locate the relevant account or records. We may need to verify your identity before responding, especially where the request involves account information, verification documents, payment records or deletion. This helps prevent information being disclosed to the wrong person.

Access: ask for a copy or summary of personal information held about you.
Correction: ask us to update information that is inaccurate, outdated or incomplete.
Deletion: ask us to remove information where there is no continuing reason to keep it.
Marketing consent: withdraw permission for promotional communications at any time.
Questions or complaints: contact us if you want more information about the handling of your data.

A request to delete information may not apply to records that must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. In those circumstances, access or use may be restricted while the required record is retained. We will consider requests fairly and explain any relevant limitation where appropriate.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, technology, services or privacy practices. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page periodically so you remain aware of how information may be handled. If you continue to use the website after an update, that use will be subject to the updated policy.